Just Libra were instrumental with a number of initiatives designed to improve customer service delivery from the internal Direct Labour Organisation and external partnering contractors, Crudens & P H Jones.
Through their knowledge and experience they developed and rolled out a performance management framework throughout the DLO and were able to produce a comprehensive framework that was successfully implemented.
Their work on organisational design incorporating social housing values into privately owned contractors was imperative, and they were able to fully understand the commercial importance, as well as integrating social values into the service provision. The performance of both the internal and external contractors are now in the top quartile and I believe the success of these collaborative partnerships have been strengthened as a consequence of Just Libra’s excellent contribution and enthusiasm for excellence.
Arturo Gulla (Operations Director – Asset Management at One Vision Housing)
Just Libra worked on leadership and development training for my Management Team and brought a flair for creativity, innovation, energy and fun, enabling engagement with the Team.
They created a Competency, Skills and Role Route Map for individuals and managers to assist in development towards career progression; promoting a unique customer experience service in coaching managers, and equipping them to make best use of the resource for the broader business benefit. A number of people have been promoted into more senior roles and staff have really valued the input and commitment.
Director, Janet Richmond has also cascaded a Customer Service approach across the organisation at all levels, ensuring consistency across a large group (18,000 properties) and led a range of in-house leadership and development projects to assist change management practices which have been enjoyed by senior staff / executives.
She is talented and enthusiastic about doing the right thing and really makes a difference for people.
Kate Forrester (Regional Director at Your Housing Group)
Right from the start, Janet Richmond from Just Libra impressed us with her efficient, professional manner – an approach that not only inspired confidence, but generated the results we were looking for.
We needed an effective solution to the problem of understanding our organisational climate and culture as a brand new corporate body. By partnering with Just Libra, we have been able to consistently maximize our overall understanding, knowledge and strategies for organisational development.
Because of her years of experience and commercial expertise, Janet Richmond and Just Libra has been able to provide our clinical commissioning groups with simple, effective solutions that will pave the way for significant business growth and organisational evolution. Our experience with Just Libra confirms to us that we’ve partnered with true leaders in the UK organisational development industry.
Mike Barker, Head of Corporate Services
NHS Greater Preston CCG and NHS Chorley and South Ribble CCG
Janet Richmond, director of Just Libra, worked with me to create a framework and set of competencies that a ‘fit for purpose’ board would demonstrate.
Having set the framework Janet then worked with the board and coached individual board members to raise awareness of their own contribution. The work focused on culture, behaviour and working as a team. Her searching questions are thought provoking and stretching, yet she is able to create an environment of trust and openness which gets the best out of people. Her work is inspiring and she made a real difference.
Kathy Cowell DL
Chair
Your Housing Group